At Towing Centres we strive to deliver your item promptly, safely and accurately. However, should problems occur or you simply change your mind we are ready to help you return your item for a refund.

Below is an extract of our terms and conditions relating to our returns and refund policy. If you have any questions or you are looking to receive a refund or begin a return please email us on info@towingcentres.com or contact us on WhatsApp.

You can find a full copy of the terms and conditions here.

Your Right To Cancel

  • Cancellation Duration

The Buyer has the right to cancel an order from the moment an order is placed and up to 30 days once an item has been delivered with the exception of made to order goods.

  • Intention to Cancel

It is the Buyers responsibility to notify Towingcentres.com of the intent to cancel an order within the time frame agreed in these terms.

  • Refunds Include:

The Buyer’s right to cancel allows for a full refund of all payments including standard delivery costs. Towingcentres.com will not refund any costs relating to deposits. Towingcentres.com will not refund any enhanced delivery costs opted for by the Buyer. i.e. Next day delivery.

Customer Account/Guest Checkout Returns

  • Circumstances Beyond Control

The returns policy on each listing outlines; when the return period begins, the length of the return period and the person or persons responsible for expenses endured by return postage. Towingcentres.com does not accept returns outside of the time frame stated in the returns policy.

  • Sending Returns

All items for website orders must be sent to the Towingcentres.com returns address. It is the customer’s responsibility to ensure the safe transit of all returned items.

  • Returns Authorisation

All returns must be authorised by a Towingcentres.com employee and accompanied with an RMA number where applicable.

  • Returns Address

Returns Address: F.A.O Towing Centres Returns, Towone Towing Centre, 40 Havelock Street, Hessle Road, Hull, HU3 4JH.

  • Receiving Returned Item

Subsequent to Towingcentres.com receiving a returned item from the Buyer, Towingcentres.com endeavours to inspect the item within 7 days. Once the inspection is complete, the Buyer will be contacted directly regarding a refund or to explain any issues raised as a consequence of the inspection.

  • Refund Timescale

Subsequent to the Towingcentres.com inspection of a returned item, where required, Towingcentres.com endeavours to refund the Buyer within 7 days. Refunds can only be issued to the Buyer via the original payment method.

  • Made to Order Items

Any item that is made to order cannot be cancelled or returned to the Seller. The Buyer will be made aware of any item that is made to order in writing prior to an order being accepted.

  • Handling Charges

Any item(s) returned to Towingcentres.com due to the Buyer changing their mind, will be subject to a handling charge. The handling charge will be 20% of the full item purchase price not exceeding £40. The handling charge is subject to 13.1 of our terms and conditions.

Returns and Refund Policy Trade Accounts

  • Return And Refund Authorisation

All Goods will only be accepted for return with a full authorisation by a Towingcentres.com employee and accompanied with an RMA number where applicable. Towingcentres.com retains the right to at its discretion wave any charges for returning items on a case by case basis and will inform of its decision within 14 days.

  • When You Return Goods To Us:

 

  • Which Are Incorrectly Supplied

Which are incorrectly supplied, incomplete or faulty (and as per 20.2.2), such Goods shall be credited, exchanged or replaced if they are returned within 14 days of the date of purchase of the Goods and proof of purchase (in the form of our invoice for the original supply of the Goods) is supplied. Notification must be made within 48 hours of delivery; and

  • Which Are Correctly Supplied But No Longer Required

Which are correctly supplied but no longer required, nor subject to a warranty return may be considered for return but subject to a re-stocking fee and return carriage charges applying.

Items accepted for return within 7 days of original order will be subject to 20% re-stocking charge of the net invoice purchase price of the product and if we arrange collection £20 return carriage fee.

Items accepted for return within 8-14 days of original order will be subject to 30% re-stocking charge of the net invoice purchase price of the product and if we arrange collection £20 return carriage fee.

Multiple product returns per RMA will have carriage collection fee as follows.1 item £20, 2 Items £24, 3 items £26, 4 items £28, 5 items £30, 6 or more £34

  • Items Returned As “Stock Cleansing”

Items accepted for return as “stock cleansing” or outside the 14 day period in 20.2.2 will be treated case by case as one off transactions and agreements.

  • For Any Other Reason

For any other reason, we will examine the returned Goods and will notify you in writing or via e-mail within a reasonable time of the credit (if any at all) to which you are entitled. We will usually process the credit due to you as soon as possible thereafter.

For any entitlement of a credit to be due to you, the returned Goods must be in the same condition in which you received them with the original packaging and the product documentation.

The Goods must not have been used and, where applicable, must not have been removed from the packaging. Parts delivered complete and returned incomplete will be refused credit.

Goods returned to us as Warranty shall be returned to the manufacturer for inspection before any credit is issued.

  • Credit Note Issue

We will normally issue a credit note within 14 days.

  • Loss Or Damage In Transit

Please Note: we will not accept responsibility for loss or damage of returning Goods during transit when it is your courier.

  • Returns Address

Returns Address: F.A.O Towing Centres Returns, Towone Towing Centre, 40 Havelock Street, Hessle Road, Hull, HU3 4JH.